Privacy Policy

1. Introduction

Welcome to I Want More Closings LLC ("IWMC," "we," "our," or "us"), operating the CloserOS platform at app.iwantmoreclosings.com. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate agent operating system platform, including our website, applications, and related services (collectively, the "Service").

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Personal Information You Provide

When you register for an account, subscribe to our Service, or interact with our platform, we may collect the following personal information:

• Name, email address, and contact information
• Professional information (brokerage name, license number, market area)
• Account credentials and authentication data (including Google OAuth tokens)
• Payment and billing information (processed securely through Stripe)
• Profile preferences and settings

2.2 Information Generated Through Service Use

As you use our tools, we may collect and process data from the following features:

• Property listing descriptions you create or input (Listing Description Generator)
• Commission and income tracking data, including GCI goals and deal records (Commission Tracker)
• Roleplay session transcripts, voice recordings, and performance scores (Roleplay Bot)
• Comparative market analysis data and reports (CMA Builder)
• Social media content generated through our tools (Social Media Content Creator)
• Transaction and deal management data, including closing dates, contacts, and documents (Transaction Coordinator)
• Client story and testimonial content (Client Stories)
• Coaching conversation history and voice inputs (Coach)
• Standard operating procedures you create (SOP Builder)
• Objection handling scripts and practice data (Objection Library)
• Deal calculator inputs and net sheet data (Net Sheet Calculator)
• Pipeline and deal analytics data (Pipeline Analytics)
• Documents uploaded for analysis (e.g., purchase contracts)
• Blog and knowledge base reading history

2.3 Voice and Audio Data

Several features in our Service use voice input and audio processing:

• The Roleplay Bot and Coach accept voice input through your device microphone
• Voice recordings are transmitted to our servers for speech-to-text transcription using third-party services (ElevenLabs)
• Transcribed text is processed to generate responses and is stored as part of your session history
• Text-to-speech audio is generated by ElevenLabs to provide voice responses from the platform
• Raw audio recordings are not permanently stored after transcription is complete

2.4 Automatically Collected Information

When you access our Service, we automatically collect certain information, including:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URL)
• Usage patterns and feature interaction data
• Cookies and similar tracking technologies

2.5 Affiliate and Referral Program Data

If you participate in our referral or affiliate program, we collect:

• Referral link usage and click data
• Cookie-based attribution data to track referrals (30-day cookie window)
• Commission earnings and payout information
• PayPal email or other payout method details
• Names and subscription status of referred users (visible to the referring affiliate)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service and tools
• Process transactions and manage your subscription
• Personalize your experience and deliver relevant content
• Improve our tools to provide better recommendations and coaching
• Communicate with you about updates, features, and support
• Send weekly performance digest emails summarizing your activity and progress
• Deliver transactional notifications through our email service provider (Resend)
• Ensure the security and integrity of our platform
• Comply with legal obligations and enforce our terms
• Analyze usage trends to improve our product offerings
• Track and attribute referrals in our affiliate program

4. Data Practices for Tools

Our Service uses technology to power various tools. When you interact with these features:

• Your inputs (prompts, property data, conversation messages, voice recordings) are processed to generate responses
• Generated content (listing descriptions, roleplay responses, market analyses, coaching advice, SOPs) is stored in your account
• Uploaded documents (such as purchase contracts) are processed for data extraction and stored securely
• Voice inputs are transcribed using ElevenLabs and the transcriptions are stored as part of your session data
• We do not sell your interaction data to third parties
• Aggregated, anonymized usage data may be used to improve platform performance

5. Third-Party Services

We integrate with the following third-party services to provide our platform. Each service has its own privacy policy governing data handling:

• Stripe: Payment processing, subscription management, and billing. Stripe processes your payment card information directly and is PCI-DSS compliant. We do not store your full card details.
• Google (OAuth): Authentication and sign-in. We receive your name, email, and profile picture from Google when you sign in. We do not access your Google contacts, calendar, or other Google services.
• ElevenLabs: Speech-to-text transcription and text-to-speech voice generation for the Roleplay Bot and Coach features.
• Resend: Email delivery for account notifications and transactional messages.
• Meta (Facebook): We use the Meta Pixel and Conversions API (CAPI) for advertising measurement and optimization. This may collect data about your browsing activity on our site, including page views and conversion events, which is shared with Meta for ad targeting purposes. You can opt out of Meta's tracking through your Facebook ad preferences.
• Umami Analytics: Privacy-focused website analytics to understand usage patterns. No personally identifiable information is collected by this service.
• Amazon Web Services (S3): Secure cloud storage for uploaded files, generated documents, and media assets.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our Service (hosting, payment processing, model providers, email delivery, analytics) as described in Section 5
• Affiliate Program: If you were referred by an affiliate, your first name and subscription status may be visible to the referring affiliate for commission tracking purposes
• Advertising Partners: Conversion event data (e.g., sign-up, subscription) may be shared with Meta through the Conversions API for advertising measurement
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

7. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and session management via OAuth 2.0
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Secure payment processing through PCI-compliant providers (Stripe)
• Server-side API key management to prevent exposure of credentials
• Rate limiting and input validation to prevent abuse

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. Specifically:

• Account data is retained for the duration of your active subscription
• Session transcripts (Roleplay, Coach) are retained until you delete them or close your account
• Raw voice recordings are deleted after transcription is complete
• Payment records are retained as required by financial regulations
• Affiliate commission records are retained for tax and audit purposes
• We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing agreements

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information and account data
• Portability: Request a portable copy of your data
• Opt-Out of Marketing: Opt out of weekly digest emails and marketing communications at any time via the unsubscribe link in emails or through your account settings
• Opt-Out of Tracking: Opt out of Meta Pixel tracking through your Facebook ad preferences or browser privacy settings
• Restriction: Request restriction of processing in certain circumstances
• Voice Data: You may choose not to use voice features; text input is available as an alternative for all voice-enabled tools

To exercise any of these rights, please contact us at the information provided below.

10. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

• Essential Cookies: Session management, authentication state, and security
• Analytics Cookies: Understanding usage patterns through Umami Analytics (privacy-focused, no PII collected)
• Advertising Cookies: Meta Pixel for conversion tracking and ad optimization
• Affiliate Cookies: 30-day attribution cookies to track referral sources for our affiliate program

You can control cookie settings through your browser preferences. Note that disabling essential cookies may affect the functionality of our Service.

11. Email Communications

We send the following types of email communications:

• Transactional Emails: Account verification, password resets, payment confirmations, and subscription updates
• Weekly Performance Digests: Automated summaries of your activity, deal progress, and coaching insights delivered to your registered email
• Onboarding Sequences: Guided emails to help you get started with the platform
• Product Updates: Announcements about new features and improvements

You may unsubscribe from non-transactional emails at any time using the unsubscribe link included in each email.

12. Children's Privacy

Our Service is designed for licensed real estate professionals and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: